Complaints Policy

Last updated: 23 June 2025

1. Our Commitment

Rejuvenatedrdeto takes complaints seriously. We aim to resolve concerns fairly, promptly, and in accordance with the Australian Consumer Law and applicable Victorian fair trading requirements.

2. What You Can Complain About

• Quality or delivery of consultation services
• Billing, refunds, or cancellation matters
• Privacy or personal information handling
• Website accessibility or content accuracy
• Conduct during sessions or communications

3. How to Lodge a Complaint

Contact us in writing with details of your concern:

Email: info@rejuvenatedrdeto.world
Phone: +61 3 9369 6777
Post: Rejuvenatedrdeto, 8/14 Hume Rd, Laverton North VIC 3026, Australia

Please include your name, contact details, booking reference (if applicable), and a clear description of the issue and your preferred outcome.

4. Our Process

1. Acknowledgement: Within 2 business days of receiving your complaint
2. Assessment: We review the matter and may contact you for further information
3. Resolution: We aim to provide a written response within 14 business days
4. Escalation: If unresolved, you may request escalation to a senior team member

5. Privacy Complaints

For complaints about how we handle personal information, see our Privacy Policy. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

6. External Dispute Resolution

If we cannot resolve your complaint, you may contact:

• Consumer Affairs Victoria: consumer.vic.gov.au or 1300 55 81 81
• Australian Competition and Consumer Commission (ACCC): accc.gov.au
• Victorian Civil and Administrative Tribunal (VCAT): for eligible consumer disputes — vcat.vic.gov.au

7. Australian Consumer Law

Our complaints process does not affect your statutory rights under the Australian Consumer Law, including rights to remedies when services fail to meet consumer guarantees.